Last updated 13 October 2026
This policy explains how cancellations, returns and refunds work for Store orders, drone services and training courses sold by Dronelab Technologies Pvt. Ltd. (“Dronelab”). It is part of our Terms of Use.
You can cancel an order for free before it is dispatched. Write to info@dronelab.in or call +91 846 960 8000 with your order number. If you have paid, we refund the full amount to the original payment method within 7 working days of the cancellation.
Please check the package on delivery. If it is damaged, or the product is wrong or defective, tell us within 48 hours of delivery with photos or a short video, and keep the packaging. We will repair, replace or refund, as you prefer and as the product allows.
You may return an unused, unopened product in its original packaging within 7 days of delivery for a refund of the product price, except items listed in section 3. Return shipping for a change of mind is paid by you. We refund within 7 working days after the product reaches us and passes inspection.
Batteries and chargers that have been used, consumables and spray chemicals, software or licence keys once activated, custom or made-to-order drones and kits, and products damaged by misuse, crashes or unauthorised repair. Warranty and service for products are handled separately under the product warranty; ask us for the terms that apply to your product.
Services are governed by the quotation or agreement you accepted. Unless it says otherwise: you may reschedule a flight or survey free of charge with at least 3 working days’ notice; if you cancel with less notice, or the team has already travelled or mobilised, we may charge for costs already incurred. If we cannot deliver a service because of our own fault, we will redo it or refund the amount paid for the undelivered part. Flights stopped by weather, airspace restrictions or safety are rescheduled at no extra charge.
You can cancel your admission and receive a full refund of the course fee if you tell us in writing at least 7 days before the batch starts. After that, and before the first day, we deduct a registration charge of 10% of the fee. Once a batch has started, fees are not refundable, but we will try to move you to a later batch once, at no charge, if you cannot attend for a genuine reason. If Dronelab cancels or postpones a batch we will offer you a place in the next batch or a full refund.
Online courses: you may ask for a refund within 7 days of purchase if you have completed less than 20% of the lessons.
Booked calls are free. You can reschedule or cancel by replying to the confirmation email or calling us. There is nothing to refund.
Refunds go to the original payment method (UPI, card, net banking or bank transfer). Your bank may take a few more working days to show the credit. If the original method is no longer available we will agree another way with you. GST on the refunded amount is adjusted through a credit note.
Email info@dronelab.in or call +91 846 960 8000 with your order number or booking reference, your name and what you need. We reply within 2 working days. If you are not happy with our answer you can write to our Grievance Officer at the same address, who will respond within the time the law requires.
Related: Privacy Policy · Terms of Use · Refund and Cancellation