Last updated 13 October 2026
This policy explains what personal data Dronelab collects through dronelab.in and related services, why we collect it, who we share it with, and the choices you have. It applies to Dronelab Technologies Pvt. Ltd. (“Dronelab”, “we”, “us”), 706, Videocon Arizona, Ashram Road, Ahmedabad, Gujarat 380014, India.
Dronelab Technologies Pvt. Ltd. is the data fiduciary for the personal data described in this policy. Questions, requests and complaints can be sent to info@dronelab.in or by post to the address above. Our Grievance Officer is [name to be confirmed], reachable at info@dronelab.in.
Booking a call: name, mobile / WhatsApp number, email, organisation, city, what you need, and the time you choose.
Contact, careers, vendor, pilot-partner and accelerator forms: the details you type into the form (for example name, phone, email, company, GSTIN, experience, links to a CV or pitch deck).
Dronelab Store orders: name, phone, email, delivery address, GSTIN if you ask for a GST invoice, the items you order and their value. Payment details are handled by the payment method you choose; see section 4.
Dronelab Institute and the student portal: name, contact details, course enrolment, learning progress, quiz results and certificates.
Newsletter and offers: name, email, WhatsApp number and your interests, only if you subscribe.
Using the website: your language and day / night choice are saved in your own browser (local storage) so the site remembers them. Our servers also keep ordinary technical logs (IP address, browser, pages requested) for security and to keep the service running. We do not use advertising cookies or third-party analytics trackers on this website at the time of writing.
To answer your enquiry, run the call you booked, and send confirmations and reminders by email, WhatsApp or phone.
To process and deliver Store orders, issue invoices and provide warranty and service.
To enrol and teach students, issue certificates and keep learning records.
To review job, vendor, partner and accelerator applications.
To send updates you asked for. You can stop these at any time.
To keep the website secure, prevent misuse and meet legal and tax obligations.
We do not sell your personal data. We share it only with people who help us deliver the service, under confidentiality obligations: our own staff and business development team; cloud hosting and email / calendar providers (we use Microsoft 365 for booking invitations, Teams links and emails); logistics partners for delivery; payment providers or banks if you pay online [payment provider to be confirmed]; invoicing and accounting tools; and professional advisers.
We may also disclose data when required by law, a court or a government authority.
Data is stored on secured servers. Some service providers (for example Microsoft) may process data outside India under their own security commitments. We keep data only as long as needed for the purpose: enquiry and booking records for up to 3 years, order and invoice records for the period required by Indian tax law (currently 8 years), student records and certificates for as long as needed to verify them, and job applications for up to 2 years unless you ask us to delete them sooner.
We use access controls, encrypted connections (HTTPS), role-based staff access and regular backups. No system is perfectly secure, so please do not send us sensitive information such as passwords or card numbers by email or in free-text form fields.
Under the Digital Personal Data Protection Act, 2023 and other applicable law you may ask us to: give you a summary of the data we hold about you; correct or complete it; erase it; withdraw consent you have given; and nominate someone to exercise these rights for you. Write to info@dronelab.in from the email address or number you used with us. We will reply within a reasonable time and, in any case, within the time the law allows.
You can unsubscribe from marketing messages at any time using the link or reply instruction in the message, or by writing to us.
Our services are meant for adults. Training courses are open to people who meet the DGCA age requirement. If you believe a child under 18 has given us personal data without a parent or guardian’s consent, please contact us and we will delete it.
The website links to other sites such as LinkedIn, Instagram, Facebook, X, YouTube and WhatsApp. They have their own privacy policies and we are not responsible for them.
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.
Dronelab Technologies Pvt. Ltd., 706, Videocon Arizona, Ashram Road, Ahmedabad, Gujarat 380014, India. Email info@dronelab.in. Phone +91 846 960 8000.
Related: Privacy Policy · Terms of Use · Refund and Cancellation